Occupational skills

Insurance Management Assistants

• have the skills to advise and support customers and interested parties according to the given situation
• analyse the customer’s individual need for insurance protection and investments
• emphasise the product benefits for the customer and make offers
• carry out risk assessments and decide on application acceptance
• conclude contracts, taking into consideration basic legal conditions
• make alterations to contracts
• carry out measures for insurance policy maintenance and contract retention
• assess benefit cases and determine the amount of benefit
• use the instruments of accountancy and the results of controlling in their activity
• work in a team and in a process and project-oriented manner
• use current information and communications technology systems
• make use of presentation technologies
• independently plan and organise work processes

Occupational skills

Industrial clerks

• sell a firm’s products and services,
• carry out marketing activities, from the analysis of market potential to customer service,
• advise and support customers,
• determine the demand for products and services, purchase materials, means of production and services and plan their use for the production of goods and services or their marketing,
• support the process of order handling, for example in the production of goods and services and logistics,
• deal with business management subjects in all functions of a firm (financing, investment, profitability, cost planning, analysis and tracking, etc.),
• deal with accountancy operations,
• analyse statistical data for profit monitoring and the management of operations,
• use instruments for personnel recruitment and personnel selection, plan personnel deployment and
• deal with personnel administration tasks,
• plan and organise work processes,
• use foreign language documents, correspond and communicate in typical situations with customers in a foreign language,

Occupational skill

In the field of accounting, tax clerks

• select accounting systems and draw up charts of accounts;
• open accounts, assign business transactions to accounts, enter such transactions in the accounts, and balance the accounts;
• check account assignments undertaken by clients;
• draw up and manage wage and salary accounts and produce the necessary vouchers and notifications;
• prepare and draw up annual accounts and evaluate such accounts;
• verify and explain account documentation generated by computerized systems.

In the field of taxation, tax clerks

• determine which transactions are of relevance to taxation;
• prepare tax registration documentation;
• draw up tax returns (turnover tax, income tax, trade tax and wealth tax returns);
• verify and explain notices of tax assessment;
• file objections with the tax office.

In the field of office work and administration, tax clerks

• process incoming and outgoing mail;
• set up and manage files and ledgers;
• manage the reference library;
• keep diaries of appointments and deadlines;
• draw up written communications;
• prepare documentation for appointments with clients or the fiscal administration.

Occupational skill

Sales assistants for retail services

• sell goods and services,
• inform and advise customers and offer customer service,
• make use of product knowledge,
• arrange and present goods in the sales area,
• are involved in sales promotion activities,
• check and maintain product stocks,
• operate the till and calculate the till balance,
• are involved in accepting and checking products,
• label and store products,
• make use of commercial product codes,
• are able to work in a team, in a customer and process-oriented way, using their customer service skills,
• use information and communication technology.

Occupational skill

Information technology officers

• analyse business processes in relation to the use of information technology and telecommunications systems;
• prepare requirements profiles and specifications;
• identify demand for information technology and telecommunications systems;
• issue orders and procure information technology and telecommunications systems;
• introduce information technology and telecommunications systems;
• devise and implement applications taking into account technical and commercial aspects;
• apply project planning, implementation and control methods;
• administer information technology and telecommunications systems;
• advise on the possible uses of information technology and telecommunications systems;
• provide user support and training.

Occupational skill

Event managers are socially competent and communicative. They work in a customer- and project-oriented team and make commercial decisions. Their activities require a service mentality, creativity and a talent for improvisation.

The tasks of event managers are primarily in marketing and communications.

Event managers

• observe market activities and draw up marketing concepts,
• inform, advise and take care of customers,
• take part in the development of concepts for events and performances customized to a target group,
• present concepts and results,
• make cost estimates and evaluate risks associated with events and performances,
• draw up operational and management plans and realise them,
• cooperate e.g. with artists, architects, designers, technicians, producers and agents,
• integrate technical event requirements and conditions,
• observe legal provisions governing events,
• use information and communications systems,
• design and coordinate processes of organisation and administration,
• process commercial business operations and carry out calculations,
• take part in cost and profit planning,
• apply work planning and control methods,
• process human resources operations,
• work in an international setting and speak foreign languages.

Occupational skill

Bank clerks

• advise customers on selecting an appropriate type of account;
• carry out national and international payment transactions on behalf of customers;
• advise customers on account facilities;
• process customer instructions regarding account management;
• advise customers on different modes of transacting payments, including electronic banking;
• advise customers on deposit accounts;
• advise customers on investment possibilities in the form of shares, bonds, investment fund shares;
• process orders concerning securities;
• sell investment products;
• advise customers on borrowing;
• evaluate collateral and process security agreements;
• assess risks in lending business;
• cooperate in processing loans;
• evaluate business transactions using the instruments of corporate accounting;
• evaluate the costs and revenues arising from business relationships with customers;
• carry out duties using information and communication systems;
• are competent in communicating, cooperating with others, solving problems and taking decisions.

Occupational skill

Administrative specialists in the State (Land) administration subject area

• process applications for benefits and actuate the disbursement,
• deal with operations on the imposition of fiscal charges and remuneration,
• monitor compliance with requirements to be met by citizens, local authorities and institutions,
• examine the lawful use of funds earmarked for a specific purpose,
• issue administrative decisions and deal with objections,
• prepare the enforcement of administrative decisions,

Administrative specialists in the local government subject area

• prepare meetings of municipal decision-making bodies and participate in the realization of the resolutions,
• make administrative decisions on the basis of federal, State (Land) and municipal local law and carry them out,
• take on administrative tasks in the area of municipal economic, structural and cultural development,
• handle commercial tasks in municipal administration enterprises, owner-operated municipal enterprises and firms,
• deal with operations on the imposition of fiscal charges and remuneration as well as on the collection of earnings under private law.
• carry out administrative tasks for approval processes.

Occupational skill

Express and postal services managers

• plan and organise the transport and distribution of parcels and letters and manage additional logistics services, taking into account the relevant legal requirements, efficiency and environmental concerns,
• plan, control and monitor the cooperation of the people involved in the provision of the services, and ensure the necessary flow of information,
• prepare offers, sell services and conclude contracts,
• handle personnel management issues,
• identify customer requirements, advise customers, and provide information – also in a foreign language when required,
• monitor the market and play an active role in developing the range of services,
• achieve quality targets,
• handle service failures and process customer complaints,
• complete calculations and assist in the commercial management and monitoring of the company,
• make use of information and communications systems.

Occupational skill

Human resources services consultants

• Plan and implement staff recruitment, organise the utilisation of staff and plan staff development
• Acquire and support customers, analyse employment posts and assess staffing requirements
• Ensure that work safety and employee health protection standards are met
• Calculate and produce offers and conclude contracts
• Control and monitor project and contract implementation
• Apply the appropriate legal regulations
• Procure information relating to professions and activities
• Work in a team-oriented way, advise and communicate in an appropriate manner with contacts and make use of conflict management strategies
• Create and maintain networks with organisations, institutions and companies
• Analyse the market and document changes
• Apply quality assurance measures

Occupational skill

Legal and notary assistants

• work on documentary proof and appearing, make appointments and prepare them in lawyer and notary chambers
• work on and check records, registers and engagement diaries
• compile records and information
• request documents for their proof in notary affairs, e. g. preparing land contracts
• prepare records – according to notary requirements – concerning lawsuits, reminders and executions
• prepare applications for certificates of inheritance, legal authorities, affidavits and simple contracts

charge fees, prepare bills, check and enter up deposits.